The chief of the New Orleans Taxicab Bureau says the bureau plans to make changes in 2014 designed to reduce the long lines and wait times at cab inspection stations that cab drivers have long complained about.
Malachi Hull told the City Council Friday during a review of the bureau's proposed 2014 budget that the bureau plans to set up a system to allow cab drivers to go online and submit information prior to the cab inspection, which he's confident will reduce the time it takes for an inspection.
"When that vehicle comes out (to the inspection station), it will be less input for the actual investigator or inspector that's at the scene, so all they have to do now is just inspect the vehicle and take the payments," Hull said.
Hull says the bureau is also looking at allowing drivers to pay online in 2014.
City Councilmember Kristin Palmer questioned Hull about how the bureau plans to improve service at the inspection stations since it's not planning to increase staffing.